Many factors determine why people choose to buy including the obvious quality and price point, but did you know that improving customer experience can improve your sales? This is often overlooked, but the way clients interact with your business from start to finish affects conversions, SEO, and brand awareness / brand loyalty.
According to Forbes, “Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010. But while 80% of companies believe they deliver ‘super experiences,’ only 8% of customers agree. In other words, companies have a long way to go. And, that means there is tremendous opportunity to disrupt a competitor or gain market share in an industry.”
How potential and existing clients interact with your company ultimately determines if they complete your call to action or not; from learning more, signing up, visiting a location, or completing a purchase. Your brand is synonymous with the experience it provides. Remember that clients want to be treated like humans and want to know your company cares. Know your audience and know their expectations so that you can provide the best customer experience for them, in turn improving conversions.
Search engines rank sites based on their quality and relevant content, so improved website engagement can benefit your search engine optimization (SEO) strategy. When creating content and layout for your business site, consider how customers will interact with it. Provide a seamless experience for visitors that keeps them interested, interacting, sharing, and revisiting the site. An improved website experience will decrease the bounce rate and increase your click through rate (CTR) – all working to benefit your SEO. Learn about Wieting Design’s search engine marketing services.
A good experience makes people want to keep coming back, and in business this builds brand awareness and loyalty over time. The print material, website, social media, physical location, and all interactions with business staff attribute to the experience from start to finish and help define the brand. Consider every touchpoint and how to make it pleasant and memorable for consumers, so that they become loyal customers. Maintain consistency for all points of contact and know that building brand awareness and loyalty will increase your sales over time. View our design and branding services.
Given this information and the importance of user experience, consider how clients are interacting with your business – Are they satisfied? Are they engaged? Are their problems being solved? Consider how the process can be improved from start to finish, because your sales depend on it.
Your CT business can increase sales by improving user experience, and Wieting Design can help. Together we can plan your marketing strategy to focus on the entire consumer experience from initial discovery, learning phase, purchase, and follow up. Consumers are faced with countless options for products and services, but at the end of the day they choose to do business with ones they feel good about. From online interactions to in person meetings, customer experience is vital in decision making. Contact us today for help with your marketing strategy in Fairfield County CT and all of Connecticut. View our past projects.
Wieting Design | Website Design CT
Wieting Design is a full-service, graphic and website design agency based in Fairfield County, CT and serving all of Connecticut (CT). We are committed to sharing our experience and expertise in website design, graphic design, social media marketing, search engine marketing (SEO), and video production to help build powerful tools and campaigns that work for your Connecticut business. Whether your objective is to grow your reputation, create client loyalty, drive traffic to your website or set up a marketing strategy, we will adapt our approach to get you the results you need with the services we provide.